PRECIO: $ 2,212.00

$ 221.20 USD

FICHA TECNICA:

  • PAGINAS: 238
  • AUTOR: Taylor, Sharon
  • TOMOS: 1
  • CODIGO: LTL2700011
  • IDIOMA: INGLES
  • FORMATO: TAPA BLANDA, 8.4 x 8.4 x 0.5 inches
  • FECHA ED.: 2008

RESEÑA:

Why has ITIL become the most recognised framework for IT service management in the world?

Created by the UK government in the 1980s as an efficincy improving initiative, ITIL's value was quickly recognised by companies and organizations around the world. Today, its vital role in improving service management is widely documented.

In this book (the only UK government approved introduction) you will find an essential guide to the overall structure of ITIL and an outlline of its principles. The core publications are referenced throughout and diagrams show you how the practices fit together.

Adaptable to large and small scale operations, ITIL makes high quality service provision accessible to all. It's what service customers have been waiting for!

COMENTARIOS SOBRE EL LIBRO:

Sharon Taylor is well known and respected in the ITSM global community. She is the Chief Architect for the ITIL and President of the Aspect Group, a North American based ITSM practice provider of training, consultancy, assessment and best practice implementation.

Sharon also holds the positions of President of the Institute of Certified Service Managers (ICSM) in North America, and Chair of the itSMF International Publications Executive Committee (IPESC).

Sharon resides in Canada  and has made many contributions to ITSM over the past 15 years as an author of ITIL, white papers and various ITSM publications.  Her work is known across many continents.